Robust Software Architecture

eVoiceNetworks' premiere technology is an application called TSP Console^TM. TSP Console^TM is sophisticated software that enables a low cost PC or server to function as a robust Voice over IP (VoIP) switch with built-in telephone PBX capabilities.

TSP console currently consists of two independent modules:

• Virtual PBX^TM
• Virtual Call Center^TM

Virtual PBX^TM

Virtual PBX^TM provides low cost delivery of robust telephone services and features including:

• Multiple Lines & Extensions
• Numerous Concurrent Users
• Voice-Mail
• Call Waiting
• Music/Message on Hold
• Call Forwarding
• Conference Calling
• Conference "Meet-Me" Rooms
• Call Detail Reporting
• Predictive Dialing
• Many other functions normally found only in systems costing well into the hundreds of thousands of dollars!

Virtual PBX^TM does NOT require IP telephones or software-based telephones ANYWHERE in the picture although additional benefits may be obtained if they are used.

Virtual Call Center^TM

Virtual Call Center^TM combines a powerful Customer Relationship Management (CRM) system with the Virtual PBX^TM to provide highly functional call center capabilities and management for remote employees - ENTIRELY OVER THE INTERNET AND AT FRACTIONS OF TRADITIONAL COSTS!

Virtual Call Center^TM is a complete web-based application to run your entire business with functionality for contact management, accounting, email, scheduling, document storage, messaging, and much more - all with integrated telephony features.

Virtual Call Center^TM allows you to eliminate separate applications, separate islands of data, out-of-date information and duplicate data entry. Virtual Call Center^TM is suitable for multiple office locations, home and wireless office workers and road warriors who can now all share one database while administrators can manage virtually every activity as though all employees were local.

Because Virtual Call Center^TM is a web-based application, you and your employees can work or view critical business information from anywhere, at anytime, over wired or wireless networks. And you'll save money in the process. For example, managers can see complete and up-to-date business information from anywhere; sales reps can check customer status or enter orders; employees can work from home, or from the road.